Guest Service Representative |
| Jan. 07, 2008 - Jul. 30, 2008 |
| Location: | Warm Springs, OR |
| Salary Range: | 8.50 hr |
| Exempt/Non-Exempt: | Non-Exempt |
| Type: | Seasonal - Part Time |
| Department: | Front Desk |
| Description: | Work where people come to play.....We need your warm smile and friendly demeanor. You will often be the first contact our guest has with the resort...
You will have the power to make an impact that becomes a positive memory for someone. |
| Duties: | Approach all encounters with guests and employees in a friendly, service oriented manner. Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working. Check guests into or out of hotel. Confirm credit and payment method at check in; confirm full payment at check out. Log all requests and confirm completion. Direct guests to daily functions within hotel. Complete bucket checks. Prepare express checkouts, to be mailed daily. Review PMS inventory and House count for availability and rates. Book reservations as needed. (Group reservations can be referred to Res. Manager) Answer phones and 2 way radio communication as needed. Balance and prepare individual paper work for closing of shift. Prompt, efficient, and courteous check in and check out of guests, and for meeting many other guest needs during their stay.
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| Qualifications: | Experience in a hotel or a related field preferred. |
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